Bellsmyre Housing Association provides a comprehensive property management (factoring) service to 486 owners throughout Bellsmyre.
Our factoring service includes:
• small repairs to common pathways
• keeping common areas tidy
• cleaning common stairs and pathways
• grass cutting in common areas
• graffiti removal
• litter picking
• Communal repairs to flatted blocks
• Building insurance cover for flatted properties
Our owners are billed twice a year to cover the Association’s administration costs, the costs of common estate repairs and for flatted properties there are the additional costs of close repairs. Payment is due within 21 days of the invoice being raised. Alternatively payment can be spread across the year, by prior agreement. There are various methods of payment available which include by cash at the office, by cheque, standing order or by direct bank payment.
Our Factoring Officer is responsible at present for dealing with owners on a day to day basis. If you are an owner and you have any queries please therefore ask to speak to the Factoring Officer at our office.
The Property Factors (Scotland) Act was introduced in 2011 for homeowners in Scotland. This legislation requires all factors to follow a code of conduct. The code aims to set out the minimum standards of practice for the management of land and property.
Bellsmyre Housing Association is a registered property factor with a Property Factor Registered Number PF000266. The Association has a written statement which sets out the Terms of Service and Delivery Standards of the arrangement in place between Bellsmyre Housing Association and the homeowners.
Bellsmyre Housing Assciation values feedback from customers both negative and positive. Complaints help us identify where we need to make improvements or change procedures.
The Association operates a two stage complaints process:
- Stage one - Front line resolution (response within 5 working days)
- Stage two - Investigation and fromal response (response within 20 working days)
If an owner remains dissatisfied following receipt of the Association's final formal response at Stage 2 of the complaints process, they can ask an external judicial body to review their complaint:The First Tier Tribunal for Scotland (Housing and Property Chamber)1 Atlantic Quay45 Robertson StreetGlasgowG2 9JBTel No 0141 302 5900(www.housingandpropertychamber.scot)